​Services ​
Off Site Monitoring: At various locations in Los Angeles and Orange counties; (parks, zoos, sporting events, amusement parks, museums, movie theaters, restaurants, etc). *Visits may take place in any location that is agreed upon by all parties.
 
Monitored Exchanges Only: Monitoring of the "exchange" only with the child and the custodial parent "to" the non-custodial parent for the purpose of a non-supervised visit with the child(ren).

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Pricing                                                                                                               
Pricing available upon request. Please contact Secure Family Visitation to discuss your visitation needs, and we will evaluate, based on the number of hours, and number of children being monitored.

Fees are payable in cash, PAID IN ADVANCE. No services will be renders unless the fee for services have been paid in full prior to services being provided. Fees are hourly and the fees have a 2 hour minimum, Fees for services do not include travel expenses (some fees may apply).  Services are available & days a week, 365 days a year. Holiday rates have an addition premium.

​·Fees for Services are subject to change and prior notice will be given in advance. 

NOTE: Visitation Cancellation / No Show Policy - A twenty-four (24) hour cancellation notification is required. If no cancellation notification is given, the canceling or no show party is responsible for the entire fee of the cancelled visit. The payment must be paid prior to the start of the next scheduled visit.
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FAQs
​ 1. What areas do you service?
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​ Secure Family Visitation serves the greater LA area including but not limited to: Ventura County, Los Angeles County/ San Fernando Valley, and Orange County.
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​ 2. What is necessary before a visitation can occur? 

• A current copy of the court order (from both the custodial and non custodial parties)
• A current copy of a drivers license (from both the Custodial and non custodial parties)
• A current photo of the child(ren) for the custodial parent
• A copy of any protective, restraining and/or no contact order(s)  
• Client intake/ letter of agreement signed (from both the custodial and non custodial parties)
• Authorization for emergency release of information
• Special conditions (ex. food allergies, environmental allergies, visit locations/ stipulations, additional pertinent information to ensure the child’s safest possible vest) 

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​ 3. The following is the procedural rules that the non-custodial parent must comply with:
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• The monitor WILL be present at all times during the visit. 

• The custodial parent:  Will arrive fifteen (15) minutes prior to start of the scheduled exchange and return exactly at the end of the scheduled exchange. Custodial parent and/ or designee(s) will be required to leave the area immediately upon signing in/ dropping off child(ren) and picking them up. 
• The non-custodial parent: Will arrive at the exact hour of the scheduled exchange and will return fifteen (15) minutes prior to the end of the scheduled exchange.
• Fees for services must be paid in full, in cash, prior to each visit. No refunds. The visiting parent MUST arrive promptly at the scheduled time of the visit.   
•  If a parent if designee is more then 5 minutes early or late, they will have to pay $2.00 for each additional minute. No refunds
• Use of alcohol, non-prescribed drugs, cigarettes or cell phone calls during visits are prohibited.

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​ 4. My ex is not giving my visitation. Can I stop paying child support? 
​    No! If the court appointed you to pay child support, you must pay the child support even if you are not getting visitation. Child support and visitation are two separate issues. (You can go back to court to ask for your visitation)

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​ 5. My ex wants to stop paying child support and stop visiting our child. If we both agree, can we stop the child support and visitation?
​    You should go back to court to make any changes to the child support and visitation order. If you don't go back to court, the current order will be in effect (even if the two of you have agreed to something else). 
​    The court will generally not let the parent agree to stop child support order. The child support is for the benefit of the children and the court will not usually let the parents agree to stop paying child support.


6. My ex is not paying child support. Do I have to give him/ her visitation? 
    Yes! If the court ordered that he/ she have visitation, you must grant the non-custodial parent visitation even if they are not paying child support. Child support disputes and child visitation are two separate issues. You can't stop the visitation because the non- custodial parent isn't paying child support. (However, you can go back to court to ask they court to make them pay the child support.)
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7. The following must be avoided: 

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1. Inappropriate touching of the child(ren) body.
2. Inappropriate demands for physical contact
3. Use of foul language
4. Shouting or yelling at ANYONE
5. Threat of physical abuse or violence to ANYONE
6. Attempts to move child(ren) away from the sight and/or hearing range of the monitor.
7. Parents and/or designee(s) must avoid each other completely.
8. There will be no correspondence (e.g. regarding child support) or messages to the other parent by means of child(ren), monitor, etc.
9. It is prohibited to use the visitation, scheduled exchange site or surrounding areas for the service of court documents.
10. Monitors will only exchange information in regards to the child(ren)’s medical needs (i.e. medications, dietary needs) or visitations.Only prescription medication may be sent in per-measured doses.Any other dietary (food) requests are not monitored or enforced.Custodial and visiting parties are responsible to meet the needs of children while children are in each individual’s care, e.g. diaper bag or baby food.
11. Parents must not share detailed court information or court documents with the child(ren) or make promises to the child(ren) about future living arrangements, time sharing, or visitation modifications. Discussion and activities should focus on the present to avoid added pressure and/or disappointment in the child(ren). 
12.  Parents will not speak negatively about the child(ren)’s other parent and his/her family in front of the child(ren). Concerns should be addressed during office hours.
13. Parents must not question the child(ren) about the other parent’s whereabouts or activities.
14.  Parents will not use alcohol or non-prescribed drugs 24 hours prior to or during their visit with the child(ren). Visits will be cancelled if a parent is suspected of using these substances.
15. (a). Parents and children must speak English during the supervised visit unless there is a monitor present who speaks a family’s native language.Parents must speak loud enough for monitor to hear.No whispering.
16. (b). Phone calls to other individuals are not permitted at anytime during the supervised visit.The use of cellular phones is not permitted during the scheduled visit unless in case of emergencies only.
17. (c). Weapons or any articles that could be used as weapons are not permitted on the supervised visit.
18.  The visiting parent may bring a snack for the child(ren) if agreed by Custodial parent.
19. No gifts for the child(ren) are permitted, with the exception of the child(ren)’s birthday(s), Christmas, Hanukkah or other holidays at which gifts are usually given.Gifts will also be allowed at the first visit when there has been a substantial time of separation between visiting parent and child(ren). The Monitor will not monitor or enforce what is given.
20. If for any reason you are unable to bring the child(ren) or attend the visit with your child(ren) it is your responsibility to notify the agency and the other parent. In the event of adult parties not having access to each other’s telephone numbers, the monitor will confirm cancellations.Both parents must confirm mutually agreed upon cancellations with the monitor.If notice is less than 24 hours before the visits, you are responsible for paying the appropriate monitors fee set to the monitor.
21.  For Saturday or Sunday visits you must call by Friday at 5:00 pm to cancel.When visits fall on a holiday, cancellation must be made no later than one week prior to the visit.If holiday cancellations are made less than one week in advance, parents are responsible for paying the late fee.
22. Failure of the visiting parent to arrive within 15 minutes of your designated time of arrival without calling to let us know that you will be running late, will result in cancellation.You will be responsible for paying the appropriate fee and children will be returned to the custodial party.
23. Except for late cancellation or inability to arrive on time, all calls are to be placed to the monitor during office hours, Monday to Friday, 9:00 am to 5:00 pm. (PST).
24. Photographs may be taken during visits with the prior approval of Administration, the child(ren), and the custodial parent.The custodial party must sign consent form prior to photographs being taken.Photographs should not be taken of monitors, or any participant at any time.Monitor shall not take photographs of the parents and child(ren). NO audio or visual recording is permitted for any reason.
25. There are to be no changes in the supervised visitation schedule unless approved by the court and/or monitor.Once the day and time has been set, it will be followed on a weekly basis, unless either party requests a change.Changes in the schedule need to be done one week prior to visitation.
26. There shall be no permanent alteration of the child(ren) during visitation without prior approval of the custodial parent.This includes, but not limited to: haircuts, tattoos, body/ear piercing, etc.
27. Non-compliance with any rule or challenging the supervised monitor may lead to termination of services.

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General Information about this site
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​   The information on this website is general in nature and may or may not apply to your particular circumstances and is provided for informational purposes only. It is not intended as and does not constitute legal advice.
​   The information on this website is provided "as is" and without warranties of any kind, either expressed or implied, including but not limited to the warranties of merchantability and fitness for any particular purpose.
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​Privacy Policy for all Parents
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Confidentiality
​   As a Supervised Visitation Monitor I maintain a neutral role by refusing to discuss the merits of the case, or agree with or support one party over another. Any discussion between a Monitor and the parties should be for the purposes of arranging visitation and providing for the safety of the children during the visit.
​   A record for each case will be maintained, including but not limited to the following: (i) a written record of each contact and visit including the date, time, and duration of (ii) who attended the visit; (iii) a summary of activities during the visit; (iv) actions taken by the Monitor, including any interruptions, interventions, terminations, and reasons for these actions; (v) an account of critical incidents, including physical or verbal altercations and/or threats; (vi) violations of protective or court visitation orders; (vii) any failure to comply with the terms and conditions of the visitation as per subdivision (i) of this contract; and (viii) any incidence of abuse or neglect as required by law.
​   Case recordings will be limited to facts, observations, and direct statements made by the parties, not personal conclusions, suggestions, or opinions of the Monitor. All contact by the Monitor in person, in writing, or by telephone with party, the children, the court, attorneys, mental health professionals, and referring agencies, should be documented in the case file. All entries will be dated and signed by the person recording the entry. 

*Family members and friends authorized by the court to participate in the visitation that do not comply with the monitors guidelines and rules will result in the cancellation of the supervised visitation